Extended Warranty

By extending the standard factory warranty for up to five years, customers can align product warranty with planned product life cycles. In the event of an issue, the device is shipped to Elo, repaired, and returned to the customer.

What's Covered

Replacement Parts

Repair Labor

Repair Shipping

Customer is responsible for shipping the device to Elo's repair facility. Typical turn around time from receipt of device to shipment is 14 business days.

Qualifying Products & Offerings

Product TypeProduct LineExtended Coverage Offerings
All-in-One DevicesI-Series Windows, PayPoint®, EloPOS™

4YR Warranty Coverage - Elo P/N: E819598

5YR Warranty Coverage - Elo P/N: E819795

I-Series Android

3YR Warranty Coverage - Elo P/N: E819394

4YR Warranty Coverage - Elo P/N: E819598

5YR Warranty Coverage - Elo P/N: E819795

3YR Warranty Coverage + ADP - Elo P/N: E130329

4YR Warranty Coverage + ADP - Elo P/N: E130530

5YR Warranty Coverage + ADP - Elo P/N: E130719

3YR Warranty Coverage + ADP + OS 360 - Elo P/N: E130908

4YR Warranty Coverage + ADP + OS 360 - Elo P/N: E131109

5YR Warranty Coverage + ADP + OS 360 - Elo P/N: E131294

Touchscreen MonitorsMonitors & Small Format Open Frame

4YR Warranty Coverage - Elo P/N: E898247

5YR Warranty Coverage - Elo P/N: E898449

ComputersElo Computer Module (ECM)

4YR Warranty Coverage - Elo P/N: E896120

5YR Warranty Coverage - Elo P/N: E896322

Elo Backpack®

3YR Warranty Coverage - Elo P/N: E895914

4YR Warranty Coverage - Elo P/N: E896120

5YR Warranty Coverage - Elo P/N: E896322

Mobile ComputersM50, M60

3YR Warranty Coverage + ADP - E672040

5YR Warranty Coverage + ADP - E672239

3YR Warranty Coverage - E109492 (APAC only)

5YR Warranty Coverage - E109688 (APAC only)

3YR Warranty Coverage + ADP + OS 360 - Elo P/N: E894122

5YR Warranty Coverage + ADP + OS 360 - Elo P/N: E894322

Purchasing an Extended Warranty

Extended warranty coverage is available wherever Elo devices are sold and may be purchased at the time of purchase or up to one year after the purchase of an Elo device